Your whole business.
One screen.
Instagram, WhatsApp, Facebook, your website, the funnel, analytics and an AI agent — in one system, where the agent works alongside your team. One inbox instead of four tabs. Premium, white-glove setup — not another cheap CRM.
Messages and marketing scattered across 4+ apps
Instagram in one place, WhatsApp in another, the website somewhere else, the CRM apart. Your team tab-switches, losing context and leads in the seams.
First-reply speed decides the deal
A lead with no reply in 5 minutes converts far worse. At night and on weekends, human reps go quiet — and the customer goes to a competitor.
Legacy CRMs bolt AI and social analytics on top
Bitrix, amoCRM, Zoho — a 2010s product with a 2024 feature. Someone still keys in the data by hand.
A single surface for the whole business.
SmartCRM24 doesn't just receive messages — it connects and analyzes your Instagram, WhatsApp and website, runs the funnel and the analytics, while an AI agent works alongside your team. Four tools collapse into one screen.
The front door
One inbox for every channel — Instagram, WhatsApp, Telegram and your website in a single conversation thread.
The marketing engine
Native Instagram: analytics, ads, publishing and source attribution — part of the same system.
The machine underneath
A mature CRM funnel and an AI agent that works on the same team as your reps.
Every channel. One thread.
One screen for every channel your customers already use. One thread per contact — even when a customer writes via Instagram, then WhatsApp. Voice notes, quote-replies, edits and internal team notes that never reach the customer.
Native Direct messages and ads
Official Business API, media and voice
Messenger direct messages
Telegram
Media, voice, quotes and edits
Website widget
Embeds in one line
Each chat shows which channel the customer used. The agent auto-pauses the moment an operator takes over.
Voice messages — Telegram and WhatsApp. Quote-reply and edit are supported per channel with differing capabilities.
Connects your Instagram. And reads it.
Marketing isn't a separate tab — it's part of the same system. Native Instagram analytics, ads, publishing and attribution live right next to the funnel and the agent.
Analytics
Native feed, 30-day follower trend, post metrics — reach and engagement. Synced every 6 hours.
Ads
Click-to-Instagram-Direct campaigns straight from the CRM. 7-day insights: spend, impressions, results.
Publishing
Schedule and publish IMAGE / CAROUSEL / REELS / STORY with caption and hashtag validation.
Attribution
Inbound Instagram DMs become leads. Page UTMs auto-stamp onto chats — see which channel drives revenue.
Analytics covers native Instagram. Ads are Click-to-Instagram-Direct campaigns.
The AI agent works with your team. Not instead of it.
The agent isn't a chatbot bolted onto a card — it is the system: it reads every channel, replies in seconds, fills the card, sets tasks, moves the deal. It works next to people — fully under the team's control, and gets better with every correction you make.
It's a new teammate who starts work in 3 seconds — and works on the same team as your reps.
Pause and take over in one click
An operator takes the chat — the agent goes quiet. Context and the next step are already on the card.
Auto-stop after an operator
The moment a human messages the customer, the agent yields. No double replies.
Answers from your materials
The agent answers only from your knowledge base and catalog — it won't invent what isn't there.
Clean escalation to a manager
On low confidence or a special trigger — handoff to a human with the full conversation history.
A real 'agent thinking' indicator
The team sees what the agent is doing in real time and can step in at any moment.
Quality scoring on conversations
Every reply is quality-checked — for observation and escalation, not flying blind.
Knows the full context
It sees which Instagram post, story or ad the client came from, plus the whole conversation history — and picks up the thread instead of starting cold.
Gets better with your feedback
Your team rates and corrects the replies — the agent improves for your business. A continuous loop, not set-and-forget.
Under the agent — a mature CRM.
Eight connected modules, all wired to one agent. No syncs, no plugins, no double entry.
Chat inbox
One feed for every channel. Read receipts, attachments, voice — natively.
Kanban funnel
Drag-and-drop funnel. The agent moves cards as the dialog unfolds. Loss reasons, archive, history.
AI sales agent
Replies to customers in their channel. Reads the knowledge base, pulls from the catalog, sets follow-ups.
Contacts
One card per customer: history, deals, orders, files. Cross-channel dedup.
Tasks & calendar
Personal and team tasks that sync to Google Calendar, Outlook and Apple. Meetings and deadlines visible to the agent.
Catalog
Products, services, prices. The agent searches it semantically when a customer asks what's available.
Knowledge base
FAQs, playbooks, scripts — as plain text or document upload. The agent answers only from them and won't make things up.
Reports
Funnel conversion, sources, agent quality, loss reasons, forecast. Real numbers.
Everything in one system means one set of numbers.
Because every channel, your marketing and your deals sit on one surface, the reports aren't stitched from four spreadsheets. One source of truth for sales and marketing.
Metrics are computed in the dominant currency; mixed currencies are flagged separately.
- Operational dashboard: open deals, waiting chats, agent success rate, stale leads
- Funnel conversion by stage and time-in-stage
- Source attribution — win rate and revenue per channel
- Probability-weighted forecast by month
- Team workload and outcomes, median reply time
- AI cost transparency — in USD, per action
- Periodic digests (day / week / month) auto-sent to Telegram
Tools for your head of sales.
Numbers, discipline and motivation — to run the sales floor by the numbers, not by feel. Everything that head of sales is there to do.
Plans & reports per operator
Targets for the period and actuals vs. plan. Your head of sales sees who's on track and who's behind.
Metrics that move revenue
Margin, reach, seller conversion, average check and basket depth — per operator and for the whole team.
Performance-based motivation
KPI bonuses and gamification — points, streaks, badges. A clear reason to work to the numbers.
Operator leaderboard
Ranked by results — transparency and healthy competition across the team.
The key funnel stage
Where the client actually decides and where deals stall — the point worth coaching.
ABC segmentation
Clients and products by contribution to revenue. Focus on the A's, see the long C-tail.
ICP — ideal customer profile
Built from real sales. The agent sends a form, the client fills it for a discount — data grows, the deal moves.
Offline reach via AI camera
Cameras in your stores count foot traffic and tie offline visitors to sales.
Connects to where your customers already are.
We add the agent, the funnel and the marketing. Customers keep writing where they already write, and external AI clients can read and write into your CRM.
Telegram
LiveNative integration. Inbound and outbound, media, voice, edits.
Official WhatsApp Business API. Two-way messages, media, voice.
Native integration: Direct, analytics, ads, publishing.
Facebook Messenger direct messages — inbound and outbound.
Website widget
LiveEmbeddable chat bubble. Secure sessions and UTM source tags.
amoCRM
LiveTwo-way sync — pull leads from the Unsorted queue, push statuses. Handy during migration.
MCP / API
LiveMCP server: 55 tools, token auth. Claude, Cursor and Copilot can work with your CRM.
amoCRM is two-way status sync — handy during migration.
One product — very different businesses.
Names are under NDA. One product covers wildly different sales scenarios.
Online store
Recovers abandoned carts, replies 24/7 on Telegram and WhatsApp.
Windows & doors maker
Qualifies B2B leads, collects measurement details, hands off to the surveyor.
SaaS product
Qualifies inbound demo requests and books slots in the AE's calendar.
Pharmacy chain (offline)
Advises on availability, routes to the nearest branch, hands off to a pharmacist.
Figures are pilot observations, not guaranteed or audited benchmarks.
Not a software subscription. A partnership.
Premium segment. We set the system up white-glove and share responsibility for the outcome — which is why we're willing to work for a share of revenue.
White-glove setup
A sales-department audit and full configuration of SmartCRM24 to your processes, channels and funnel.
Platform
Full owner access to the entire CRM, including AI agents. No capability limits.
Operators
Per-seat — or results-aligned revenue-share: we earn when you grow.
We take a percentage because we're confident in the result — we earn when you grow.
Start a pilotThe revenue share (1–3%) is agreed per deal.
Prices are shown in US dollars (USD). Payment is made in the local currency — Tajik somoni (TJS) — at the exchange rate on the payment date.
What's included — and what it costs.
Set your operator count or revenue — we'll compute your monthly cost and show where revenue-share beats per-seat.
- White-glove setupone-time
- $1,999
- Platform
- $499
- Operators$99 × 3
- $297
First month incl. setup: $2,795
Revenue-share beats per-seat from about $14,850 of monthly revenue.
Estimate. The exact revenue share (1–3%) is agreed per deal.
Prices are shown in US dollars (USD). Payment is made in the local currency — Tajik somoni (TJS) — at the exchange rate on the payment date.
Frequently asked
What leaders ask most in the first meetings. Don't see your question? Message us directly.
Who is SmartCRM24 for?
Is this a full CRM or an add-on to our current one?
Which channels are supported?
What does 'connects and analyzes Instagram' mean?
How is it different from amoCRM or Bitrix24?
What does it cost, and why a share of revenue?
What if the AI agent makes a mistake?
Where is data stored and who handles security?
Can we use it in Russian?
We reply within a business day
Ready to try it?
A demo on your real leads within 48 hours. A 7-day pilot. Early customers lock the price for a year.
We work with companies that have a sales team and a head of sales. Without that we can't help — the system amplifies a team, it doesn't replace one.
- 7 days · fixed terms
- Technical launch in under 3 days
- Sales-department audit and white-glove setup
- ROI report on day 3 and day 7
- No commitment beyond — if it didn't work
Try the agent right now.
We sell on SmartCRM24 ourselves. The chat bubble on this page is our own agent. Ask anything about the pilot, integrations or terms. Reply in seconds.
Open chat in TelegramNeed a human? Message @muhammad_babolo.
We serve you so you can serve your clients and make them happy.