Public Offer

This document is a public offer by SI Abdugafarov Muhammadjon Anvarjonovich (the “Provider”) — a proposal to enter into an agreement for the provision of access services to the SmartCRM24 software on the terms set out below.

Acceptance of the offer — payment for the services or commencement of use of the Service — constitutes full and unconditional acceptance of the terms of this offer. Upon acceptance, the agreement is deemed concluded between the Provider and the Customer.

The current version of the offer is always available at /oferta.

• Service / SmartCRM24 — software provided under the SaaS model: a CRM with an AI agent, a unified channel inbox, a sales funnel, analytics, and marketing modules.
• Customer — a legal entity or sole proprietor that has accepted the offer.
• Users — the Customer’s employees (operators, managers) who have been granted access.
• AI agent — a software module that automatically processes messages from the Customer’s clients.
• Pilot — a time-limited preferential period for evaluating the Service.

The Provider grants the Customer remote access to the Service, as well as implementation and configuration services: a sales department audit and configuration of the Service to fit the Customer’s processes, channels, and sales funnel. The Customer pays for the services in accordance with Section 7.

The Service is provided “as is,” to the extent of its current functionality. The composition and capabilities of the modules may evolve.

The Service is intended for companies that have a sales department and a head of sales: SmartCRM24 augments the team, it does not replace it.

The Customer and Users undertake to:

• use the Service only for lawful purposes and not infringe the rights of third parties;
• comply with the rules of the connected channels (Instagram, WhatsApp, Facebook, Telegram, etc.) and not send unsolicited messages (spam);
• not share credentials with third parties — one active session per user is permitted;
• not reverse-engineer, copy, or resell access to the software without the Provider’s written consent.

The Provider undertakes to:

• provide access to the Service and maintain its operability;
• provide technical support through the designated communication channels;
• ensure the safekeeping of the Customer’s data within the scope of the Privacy Policy.

The Provider has the right to:

• suspend access in the event of a breach of the terms of the offer or late payment;
• modify and develop the functionality of the Service;
• engage contractors (hosting, AI model providers, message delivery providers) to provide the services.

The Customer undertakes to:

• pay for the services in a timely manner;
• provide accurate information when signing up;
• ensure the lawfulness of the processing of its clients’ personal data and the legitimacy of the content sent through the Service;
• appoint a responsible person on its side (the head of sales).

The Customer has the right to receive the services in the agreed scope and to use technical support.

• Implementation and sales department audit — 1,999 USD one-time.
• Platform — 499 USD per month (full owner access to the entire CRM, including AI agents).
• Operators — 99 USD per seat per month, or unlimited operators + 1–3% of the Customer’s revenue (the exact percentage is agreed individually).

Payment is made against an issued invoice, as a rule by prepayment for the billing period. Prices are exclusive of applicable taxes and duties unless otherwise stated in the invoice. Prices are shown in US dollars; payment is made in the local currency — Tajik somoni (TJS) — at the exchange rate on the payment date, unless otherwise agreed by the parties.

Pricing may be revised; for existing customers, a price change takes effect with at least 30 days’ notice. Early customers may lock in the price for one year.

The pilot is provided for 7 days on fixed terms: a demo on the Customer’s real data within 48 hours, and an ROI report on day 3 and day 7. Following the pilot, the Customer is under no obligation to continue the cooperation.

The Service is available around the clock, except during scheduled maintenance and force majeure circumstances. The target availability level is 99.5% (99.9% for the Enterprise plan). Technical support is provided during business hours through the designated communication channels.

The Service is provided “as is.” The Provider is not liable for the Customer’s lost profits, for failures of third-party providers and communication channels, or for the actions of the AI agent within the scope of the agreed configuration — the Customer controls the agent’s operation and may intervene, pause, or take over the conversation at any time.

The Provider’s aggregate liability is limited to the amount paid by the Customer for the last billing month. The Customer is solely responsible for the lawfulness of processing its clients’ data and for the content sent through the Service.

The processing of personal data is governed by the Privacy Policy. The parties undertake to maintain the confidentiality of information obtained in the course of performing the agreement.

The agreement is effective from the moment of acceptance until its termination. Either party may terminate the agreement by giving the other party at least 30 days’ notice. A paid but unused period is non-refundable unless otherwise agreed by the parties. In the event of a breach of the terms, the Provider may terminate the agreement early.

After termination of the agreement, the Customer’s data is retained for 30 days, after which it is deleted (see the Privacy Policy).

The parties are released from liability for failure to perform their obligations if such failure is caused by force majeure circumstances arising after acceptance of the offer.

The relations between the parties are governed by the law of the Republic of Tajikistan. Disputes are resolved in the manner provided for by the applicable legislation. The Provider has the right to amend the terms of the offer; the new version takes effect upon publication at /oferta.

• Name: SI Abdugafarov Muhammadjon Anvarjonovich
• Unique ID (UID): 6130141179
• Taxpayer ID (TIN): 615572693
• Address: Jabbor Rasulov, Dehmoy, I. Somoni Street 80

Contact for inquiries: Telegram @muhammad_babolo.